I encounter a problem at the payment stage on your site!
Reference content of the mark. The commercial terms and addresses of this shop remain to be confirmed. Please send no returns to the addresses cited without confirmation.
Don't panic!
Here are some steps to check to unlock the situation:
1. Your credit card:
Make sure the validity date is not exceeded.
If it is a new card, you may need to make a withdrawal or a payment in store before you can use it online.
Also check the ceiling of your card if the amount of your order is important.
2. Other solutions to be tested:
Try another way to pay (e.g. PayPal).
You can also test with a different email address, this can sometimes unlock the payment.
3. Still locked?
Contact us directly by specifying:
A screenshot of the displayed error
The browser used (ex: Safari, Chrome...)
The method of payment chosen
Our team will respond as soon as possible to unblock the situation.
